Kamis, 08 September 2011

Licensing Frequently Asked Questions

Q: How is Studio Enterprise licensed?

A: Studio Enterprise is licensed per developer per seat. This is anyone that uses ComponentOne components and controls to create and compile projects in Microsoft’s Visual Studio. If someone wants to work with the code that a component or control has created, they need to have a license.
There are no limits on the distribution of applications – unlimited, royalty-free, run-time distribution.  The licensing only affects design time.

Q: What is the difference between the Subscription and the License?

A: When you purchase the license, you receive a free one year subscription that entitles you to the latest version of the software. The license is perpetual and does not expire, the subscription runs year to year. If you choose not to renew, you can still use the software as is, you just won't have access to the latest version.

Q: What is activation?

A: Activation is used by ComponentOne to verify the authenticity of the product key used to license the software and also to ensure that keys are only used to license an approved number of machines. The activation process does not collect any customer-specific information and protects the end user’s privacy completely.

Q: Since I have a new (28-digit) license key, how do I use an older version of a ComponentOne product?

A: Products are backward-compatible. You can use just the first 17 digits of your serial number to unlock older products. For example, for SE307AC-3G-140062-06-6WNWR1K you would use SE307AC-3G-140062.

Q: What is the difference in the serial numbers?

A: Beginning February 18th, 2008, ComponentOne distributes serial numbers that are 28 characters long. The old ComponentOne serial numbers are 17 characters. The new serial numbers are comprised of an old serial number followed by 11 additional characters. The new serial numbers can still be used with older versions of ComponentOne products, and vice versa.

Q: Can I still license new controls with an old serial number?

A: Yes. As long as your serial number reflects an active subscription, you can enter it into the activation window and successfully license your controls.

Q: I clicked on the "OK" button in the activation window and nothing happened. What do I do?

A: Make sure that the file "C1Licensing.exe" is in your bin folder (for example: C:\Program Files\ComponentOne Studio.Net 2.0\bin) – this should happen by default when you run any ComponentOne installers starting with the 2008 v2 release. If this file is not on your machine, you can obtain the latest version from http://prerelease.componentone.com. If problems persist, please contact the ComponentOne support team. Information on support options can be found here.

Q: I received an error that my serial number is invalid. What should I do?

A: Click on the "About" button for the control you are trying to license and identify the version number. If the control is a 2007 v3 control or earlier, then you should only enter the first 17 characters of your serial number. If it is 2008 v1 or later, you should your full serial number (if your serial number is from 2008 v1 or later it will be 28 characters, otherwise it will be 17). If you are still experiencing problems, please contact your sales representative for assistance. The ComponentOne Sales team can be reached at 1-800-858-2739. Your sales representative can determine if your serial number is valid and help you to get a valid serial number or further assistance if your serial number is valid.

Q: I have an expired license on my machine and my controls did not activate properly. What do I do?

A: Run the license removal tool (files are located here). This will remove the existing license. Once this is done, you can activate your studio by pressing the "Activate" button in the About Box of any ComponentOne control.

Q: The license removal tool did not find any licenses. What do I do next?

A: You will need to manually deactivate your controls. To do this, go into the About box of any .NET 2.0 control, and click “deactivate.” Enter your new license key into the appropriate boxes and click OK.

Q: Is there a limit to the number of activations I can use for a single license?

A: The limit is three (3) machines per license. Allowed installations include any combination of a primary machine (desktop), backup machine (laptop), build machine, or test machine.

Q: Is any personal information collected/submitted during the activation process?

A: No. No personal information is collected.

Q: What happens if I have used all of the activations I am allowed and I need to activate another computer?

A: You can deactivate a computer from the About box of any installed ComponentOne control. The About box will contain a button for "Activate" if the controls are not activated, and will contain a button for "Deactivate" if the controls are activated. Once a computer has been deactivated, you may activate another. If you cannot deactivate any of your current computers, you will need to purchase additional licenses.

Q: I was previously given a multi-year license, what do I do now?

A: You will need to receive a new license key. Please contact your sales representative for assistance. The ComponentOne Sales team can be reached at 1-800-858-2739.

Q: I want to activate products on a machine that does not have an internet connection. What do I do?

A: You can activate by phone, e-mail, or online.  All three processes are described here: https://c1verification.componentone.com/webfiles/. Once you have completed your manual activation, you will receive an Activation Code. Then enter the serial number of your product and the authentication number you received into the Activation Wizard, and complete the process.

Q: If I am redistributing ComponentOne controls in my application, do my users need to use activation?

A: No. Only the developers who are installing ComponentOne controls for use in development projects need to activate their controls.

Q: The activation wizard completed, but activation was not successful! What do I do now?

A: You can activate by phone, e-mail, or online. All three processes are described here: https://c1verification.componentone.com/webfiles/. Once you have completed your manual activation, you will receive an Activation Code. Then enter the serial number of your product and the authentication number you received into the Activation Wizard, and complete the process.

Q: What is the impact of activation on Windows Vista users?

A: Licensing procedures invoked by ComponentOne Studio setups will always request activation so that all controls will be licensed. Running the ComponentOne setup will require Administrative privileges during execution. For Windows Vista operating systems, a prompt requesting Administrative privileges will be given if the Vista UAC is turned on and the process starting the setup program does not already have Administrative privileges.

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